Terms & Conditions

1. Bookings

• All customers must provide Medicot with correct and accurate information with respect to their personal details and contact information. Mis-spelt names and wrong address information can result in delays in your certification process.
• Upon booking a course, confirmation emails will be sent out electronically. The account point of contact will receive a copy of the joining instructions. The delegate will also receive a copy of the joining instructions if we have been supplied with their personal email address.
• The invoice for the training is generated at booking. Unless previously agreed with Medicot the invoice is payable 21 days before the course is due to commence

2. Cancellations & Refunds

• Cancellation of a course is only accepted when we are in receipt of a written notice prior to the commencement of the course. All cancellation requests must be provided in writing and emailed to info@medicot.co.uk. If written notice is received at least 21 days before the course start date the fee is non payable. If written notice is received between 7 and 14 days before the course start date, we will refund the course fee minus a 60% cancellation administration fee. Unfortunately, if we receive notice less than 7 working days before the course start date, you will not be eligible for a refund.
• In the event of non-attendance, you will not be eligible for a refund and will need to make a new booking.
• If you have to cancel your course due to a medical reason, we will require evidence i.e Doctor’s letter. An administration fee of 50% will be charged.
• In the rare case that the course you have booked on is cancelled by Medicot, you will be contacted giving as much notice as possible and you will be able to choose an alternative course date. If there is no suitable course for you to transfer on you will be entitled to a full refund of any monies paid.

3. Rescheduling

• If you are unable to attend the course you have booked you are able to transfer to another date free of charge if written notice is received at least 7 days before the start of the course. All transfer requests must be put in writing and emailed to info@medicot.co.uk
• If you request a transfer within 7 days of the course start date then you are not eligible for a free of charge transfer and will need to make a new booking or change the student attending
• You are able to transfer a course free of charge a maximum of 3 times
• Your transfer date must be within 6 months of the initial course booked.

4. Supply of Training

Course durations/times displayed on any of our websites, emails, and/or other literature are for general guidance purposes only. Due to numerous factors such as individual class sizes, existing knowledge/experience of candidates, and unforeseen circumstances; courses may run for durations/times longer or shorter than advertised. Course coordinators have overall authority/discretion on the exact start and finish times of individual courses.

5. Admission

• 100% attendance is a must; any late arrivals are not acceptable, and no refund will be issued.
• Reservations can be transferred to any individual who is eligible to attend. Please ensure that the delegated information is correct and accurate. Wrong information can result in delays in the certification process.

6. Abuse

We do not tolerate any sort of unacceptable behaviour or abusive language towards staff or with other delegates.
Such behaviour will lead to exclusion/cancellation from the course for which you will not receive a refund.

7. Certification

• Certificates are released electronically.
• Certificates will not be released until full payment of the invoice is received.
• We advise our customers that if the estimated certification turnaround time has passed and you still have not heard from us, please check your spam/junk mail before contacting us.
• Certificates remain the property of the student named on said certificate.
• Paper Certificates are available at a cost.
• Replacement Certificates are available at a cost.